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South African ID or valid passport
Contact Ubuntu Memorial Services
Reach the right person when your family needs support.
Call for urgent collection, WhatsApp for quick guidance, send documents by email, or visit a service desk for registration, claims and monthly contribution support.
Ways to reach us
Choose the channel that matches the moment.
Urgent matters should go straight to the emergency line. For package questions, payments, document follow-up and branch visits, the office can help by phone, WhatsApp, email or in person.
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Emergency Line
080 000 1234
24-hour body collection and urgent claim support.
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Office Phone
011 980 1234
Membership, payments, packages and branch enquiries.
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072 000 1234
Quick replies during office hours and urgent routing after hours.
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care@ubuntumemorial.co.za
For documents, written enquiries and follow-up requests.
Send us a message
Tell us what kind of help your family needs.
A consultant will call or WhatsApp you back. For urgent collection or a new death, phone the emergency line directly.
Before you visit
Bring the documents that help the office move faster.
Families do not need everything perfect before calling. These items simply help the team confirm membership, registration or claim details more quickly.
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IDs for each person you want covered
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Death notice and deceased ID for claims
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Member or reference number if available
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Proof of address if you already have it
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A family contact person for urgent matters
How we route enquiries
The first message should lead to the right next step.
1
Urgent Death Or Collection
Call the emergency line first. The team confirms the location, contact person and immediate collection needs.
2
New Member Or Package Help
Phone, WhatsApp or send the form. A consultant can compare packages and explain waiting periods before you join.
3
Claim Or Document Follow-Up
Share the member reference number if you have it. The office will guide the family through the required documents.
4
Branch Visit
Choose the nearest service desk and bring ID documents for registration, payment help or claim intake.
Visit us in person
Offices and service desks near home.
Walk-ins are welcome during office hours. Call or WhatsApp before visiting a partner desk so the right consultant is available.
Orlando East Head Office
Orlando East, Soweto, 1804
Member registration, claims, payments, document submission
Protea Glen Service Desk
Protea Glen, Soweto, 1813
Consultations, family plan support, package comparison
Orange Farm Partner Desk
Orange Farm, Johannesburg South, 1841
Claims intake, document drop-off, new member enquiries
Frequently asked
Common questions before families contact us.
These answers cover the most common first questions. For anything urgent or personal, phone or WhatsApp the office directly.
What documents do I bring to register?
Bring your South African ID or passport, and ID copies for each dependant you want covered. Proof of address is helpful if you have it.
How soon does cover start after I register?
There is a standard waiting period before claims can be made. The consultant will explain the exact timeline before you join.
Can I pay cash at the office instead of online?
Yes. Cash and card payments are accepted at branches. Ask the office to issue a receipt and confirm the member reference used for the contribution.
What happens when a family member passes away?
Phone the 24-hour emergency line or WhatsApp us. We will guide you through collection, documents, package benefits and next steps.
Do you cover extended family members?
Yes. Parents, in-laws and other extended family can be added to most plans. Contributions adjust based on who is covered.
Can I switch packages later?
Yes. You can request a package change by visiting a branch or contacting the office. Changes are handled from the next payment cycle.
Need help right now?
For urgent collection, call before sending a form.
The form is useful for follow-ups, package questions and branch visits. A death, collection or immediate claim should go straight to the emergency line.