What we collect
Names, contact details, member references, dependant details, enquiry messages and documents needed to help with registration, claims, payments or funeral arrangements.
Privacy notice
Personal information must be handled with care.
Ubuntu Memorial Services treats family, member, document and payment information as sensitive. This notice explains the practical privacy commitments that guide online enquiries, registration support and office follow-up.
Why we collect it
To respond to enquiries, compare packages, prepare member records, support claims, arrange services and keep clear contribution or receipt records.
How we protect it
Personal information should only be accessed by authorised staff who need it for member support, claim handling, payment reconciliation or family communication.
Document access
Live document copies should sit in restricted storage with role-based staff access, audit logs and office-approved sharing channels.
Payments and receipts
Payment records should show the member reference, month, amount and receipt status without exposing sensitive family details in reminders.
How long we keep it
Records are kept only for as long as needed for service delivery, legal obligations, member administration, accounting and reasonable family follow-up.
Demo note
This portfolio demo uses sample records and browser storage. A live version would need confirmed retention rules, staff permissions and secure document storage before launch.
Your choices
You can ask the office to correct contact details, confirm what information is held on a member record, explain why a document is needed, or request deletion where the office can lawfully and practically do so.
Deletion and retention decisions may depend on active membership, claim support, payment reconciliation, accounting, legal duties and family-service records.
Contact the Office